1. Notes for return and exchange:

1. Please ensure the integrity of the returned goods and gifts, that is, the goods and gifts must maintain the original quality, function, product itself, accessory trademark identification, complete tag, and intact packaging. Please return the whole set of goods.

2. When returning the goods, please return the goods themselves, tags, accessories, gifts, and packaging of the goods and gifts (excluding cartons and express bags).

3. Therefore, the electronic points given for this purchase will be automatically deducted from the corresponding point value after the product is successfully returned.

2. Circumstances where returns and exchanges are not supported:

1. For the sake of safety and hygiene, personal products such as underwear, swimsuits, sports bras, socks, pantyhose, leggings, etc.

2. Products that have been washed, worn or used, or contaminated or damaged due to personal reasons of the customer (also called "you").

3. Trademark logos, washing labels and other logos have been removed, and the products that have been cut are identified.

4. It is not the product itself, but only other items or gifts attached to the order.

5. Goods that exceed the time limit for processing returns and exchanges.

6. Shopping card or electronic shopping card.

7. Customized merchandise.

8. The product model or serial number in the shopping order record for applying for return and exchange does not match the product you sent back.

3. Other matters needing attention:

1. Gap physical stores do not accept returns and exchanges of goods purchased online.

2. After the event product is returned, the corresponding discount will be deducted if the discount conditions are not met, and the other products in the order will be restored to the original price.

3. Partial returns and exchanges of set products are not accepted.

4. The shopping paper bag obtained from the packaging fee is a special service, this shopping bag is not a commodity, and no return or exchange request for any reason will be accepted.

5. The exchange is limited to replacement within the same paragraph, and the price of the replacement product must not be higher than the original purchase price, otherwise the return application review will fail.

6. Active product exchange. In order to avoid the shortage of exchange products, it is recommended that you choose to return the original order, place a new order for your favorite product and pay (but in this case, if the new order is not satisfied with the free shipping threshold, you need to Bear the corresponding freight). The original order will be refunded for you according to the return process.

7. Shopping cards and e-shopping cards are special products, and no return or exchange service will be provided after they are sold. For details, please refer to the shopping card rules.

8. When submitting the return and exchange application, please fill in the true and valid express number information of the returned express, so as not to affect the timeliness of your return and exchange processing.

Four, return and exchange processing:

1. Under the premise of complying with this return and exchange policy, if you have any dissatisfaction with the goods (regardless of product quality problems or non-quality problems), please be sure to sign for the goods (subject to the date of receipt of the express delivery) from 15 If you apply for a return or exchange within days (applicable to reduced-priced goods and regular-priced goods), we will provide return and exchange services for no reason.

2. The cost of return and exchange (including freight) shall be handled as follows:

A: For returns that are not caused by quality problems, you will be responsible for the return and exchange costs.

B: For the return and exchange due to quality problems, we will bear all return and exchange costs.

3. Please note that the following situations do not belong to product quality issues:

A: Due to differences in lighting, computer monitor chromatic aberration, or personal understanding of colors, there may be some chromatic aberration between the photo and the actual product. This category is not a product quality issue.

B: The product details page provides a standard size chart/physical tile measurement size for your reference only; due to manual measurement, different batches or personal measurement method standards, etc., there may be slight differences from your measurement results.

C: After you receive the goods, please check whether the goods are in good condition, try on them, and submit the return and exchange requirements in time. Return and exchange applications that exceed 15 days from the date of receipt of the goods (subject to the date of receipt of the express delivery) will not be able to handle the return and exchange for you. Some products have special craftsmanship or retro and old designs, which are not quality issues.

D: Due to the production process or fabric treatment, some products will fade or deform after washing. Those within the scope of the quality inspection standards are normal and cannot be dealt with as quality problems; in addition, this type of situation can also be caused by detergents or improper washing methods, please follow the instructions for washing.

V. Supplementary Provisions

1. If applicable laws and regulations have different mandatory provisions on the related matters involved in this return and exchange policy, such mandatory provisions shall prevail.

2. This return and exchange policy will be effective and officially implemented on February 21, 2020.